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PATIENT RIGHTS:
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Home care patients and their caregivers have a right to
mutual respect and dignity. |
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Berry Healthcare Agency personnel are prohibited
from accepting personal gifts and borrowing from
patients/their families/caregivers. |
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As a Patient of Berry Healthcare Agency,
you have the right to:
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Be informed of your rights at the time of
admission and before the initiation of care, and
on an ongoing basis as necessary. |
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Receive information in writing and in a
manner that you understand from the Agency and
from others outside the organization. |
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Expect confidentiality of all
information related to your care, within
applicable laws and regulations. |
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Be informed of your rights under
state law to formulate advance
directives. |
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Be treated with consideration,
respect and full recognition of
your dignity and individuality by
trained professional staff. |
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Have your cultural,
psychosocial, spiritual and
personal values, beliefs and
preferences respected. |
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Pastoral and other
spiritual services. |
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Have relationships
with home care
personnel that are
based on honesty and
ethical standards of
conduct. |
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Be involved in
decisions about
your care,
treatment and/or
services. |
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Have your
family, as
appropriate
and as allowed
by law, with
your
permission or
the permission
of your
surrogate
decision
maker, be
involved in
your care,
treatment
and/or service
decisions. |
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Exercise
your
rights, or
your
legally
responsible
representative
may
exercise
your
rights if
you have
been
judged
incompetent. |
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Be
involved
in
resolving
dilemmas
about
your
care,
treatment
and/or
services. |
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Have
your
person
and
property
treated
with
respect,
privacy,
including
visual
and
auditory
privacy,
and
security. |
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Be
informed
of
the
procedure
to
follow
to
voice
concerns
regarding
care
or
lack
of
respect
for
property
and/or
to
your
person
without
being
subject
to
discrimination
or
reprisal. |
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Be
informed
and
when
appropriate,
have
your
family
informed
with
your
permission,
about
the
outcomes
of
care,
treatment
and/or
services,
based
on
the
current
body
of
knowledge,
along
with
any
barriers
to
outcome
achievement. |
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Be
informed
by
the
Director
of
Professional
Services,
his/her
designee
or
the
staff
member
responsible
for
your
care,
treatment
and/or
services
of
the
unanticipated
outcomes
of
your
care,
treatment
and/or
services,
based
on
the
current
body
of
knowledge. |
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Be
informed
in
advance
of
the
extent
to
which
payment
may
be
expected
from
Medicare,
Medicaid
or
other
third
party
payer
and
any
costs
for
which
you
may
be
responsible. |
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Be
informed
by
knowledgeable
personnel
about
your
medical
condition,
to
the
extent
known
and
be
given
an
opportunity
to
participate
in
designing
a
care
plan
that
addresses
your
needs
and
preferences,
and
updating
it
as
your
condition
changes. |
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Have
your
reports
of
pain
believed
and
assessed
appropriately
and
comprehensively. |
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Receive
information
about
pain
and
pain
relief
measures. |
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Receive
care
from
a
concerned
team
of
healthcare
professionals
committed
to
pain
prevention
and
management
and
who
respond
quickly
and
appropriately
to
reports
of
pain. |
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Effective
pain
management. |
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Be
informed,
and
have
your
family
informed
when
appropriate,
of
your
role
in
managing
pain,
along
with
the
potential
limitations
and
side
effects
of
pain
treatments,
based
on
the
current
body
of
knowledge. |
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Be
advised
of
any
change
in
the
plan
of
care
before
the
change
is
made. |
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Be
advised
in
advance
of
the
name(s)
and
discipline
of
staff
member(s)
primarily
responsible
for
your
care,
treatment,
and/or
services. |
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Be
advised
in
advance
of
the
name(s)
and
discipline
of
staff
who
will
provide
care
and
the
proposed
frequency
of
visits. |
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Be
informed
about
the
nature
and
purpose
of
any
technical
procedure
that
will
be
performed
as
well
as
who
will
perform
the
procedure. |
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Be
informed
of
any
financial
benefits
when
referred
to
another
organization. |
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Refuse
care,
treatment
and/or
services
within
the
confines
of
the
law
after
being
fully
informed,
and
to
be
told
the
consequences
of
your
action.
When
you
are
not
legally
responsible,
the
surrogate
decision
maker,
as
allowed
by
applicable
law,
has
the
right
to
refuse
care,
treatment
and/or
services
on
your
behalf. |
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Access,
request
amendments
to,
and
receive
an
accounting
of
disclosures
regarding
your
personal
health
information,
as
permitted
under
applicable
laws. |
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Be
informed
within
a
reasonable
amount
of
time
of
anticipated
termination
of
service
or
transfer
to
another
organization. |
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Report
any
complaints
or
grievances
with
respect
to
care
that
is
furnished
(without
interference,
coercion,
discrimination
or
reprisal)
to
the
Home
Care
Supervisor
at
713-344-1301.
If
not
resolved,
complaints
may
be
confidentially
reported
to
the
Department
of
Health
Services
Licensing
and
Certification
Division
Hotline
at
512-438-3011. |
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PATIENT
RESPONSIBILITIES:
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As
a
Patient,
you
have
the
responsibility
to:
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Remain
under
a
physician's
care
while
receiving
Berry
Healthcare
Agency
services. |
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Provide
Berry
Healthcare
Agency
with
a
complete
and
accurate
health
history
in
order
to
plan
and
carry
out
care. |
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Inform
Agency
staff
about
any
changes
in
your
health
status,
condition
or
treatment. |
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Provide
Berry
Healthcare
Agency
with
all
requested
insurance
and
financial
information/records. |
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Sign
or
have
your
legal
representative
sign
the
required
consents
and
releases
for
insurance
billing. |
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Allow
Berry
Healthcare
Agency
to
act
on
your
behalf
in
filing
appeals
of
denied
payment
of
service
by
third-party
payers
and
to
cooperate
to
the
fullest
extent
possible
in
such
appeals. |
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Notify
Berry
Healthcare
Agency
of
any
changes
in
treatment
made
by
the
physician. |
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Participate
in
your
plan
of
care
including,
if
appropriate,
a
pain
management
plan. |
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Ask
your
nurse/therapist
what
to
expect
regarding
pain
and
pain
management. |
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Discuss
pain
relief
options
with
your
nurse/therapist. |
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Provide
your
nurse/therapist
with
as
comprehensive
information
as
possible
about
your
pain
and
any
concerns
you
may
have
about
pain
medications
and/or
management. |
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Be
available
to
Berry
Healthcare
Agency
staff
for
home
visits
at
reasonable
times. |
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